Reporting to the board of directors, and working closely with the staff and key constituents to promote the organization’s mission, the CEO has overall responsibility for the strategic, programmatic, financial and management operations of the organization. The CEO is the organization’s primary representative to the broader community and as such plays the following roles: brokering partnerships with government, nonprofit and for-profit organizations; raising funds from foundations, individuals and corporations; representing NNI and advocating for its vision at the local, regional and national levels; and presenting at conferences and workshops.
The ideal candidate will be a seasoned affordable housing development professional with nonprofit experience, and a proven track record in overseeing multiple portfolios and the complexity of finances. The new CEO will provide strategic leadership; revisit, refine and implement the strategic plan and vision; leverage the organization’s assets, reputation and experienced and talented staff; reenergize the organization’s housing development pipeline, and its community and alliance partnerships; implement a robust staff development program; lead the exploration of geographic expansion; drive fundraising efforts; and maintain and develop a strong relationship with the board of directors.
S/he/they will be passionate about promoting and supporting the continued development and exemplary management of affordable housing in the region. The ideal candidate must have a professional background that demonstrates the following attributes and abilities: political savviness; the ability to be a change agent, following healthy analysis and engagement; a solid business acumen; an ability to quickly form and maintain relationships with a diverse group of stakeholders – residents, government officials and agencies, financiers, grantmakers, collaboration/alliance partners and other community members.
NNI Organizational Areas of Focus
As the pioneer of low- and moderate- income housing in Fairfield County, NNI has developed and overhauled more types of housing than any other nonprofit in Connecticut: co-ops, condominiums, family rentals, senior citizen apartments, high-rise, low-rise, rehabilitations, preservation, conversions, new construction and modular. NNI’s three main areas of focus include:
- Housing Development: The organization works to develop and preserve affordable housing in more than 650 affordable rental and ownership housing units in Stamford, Norwalk, and Danbury, and has a 48-unit development in the pipeline in Bridgeport. In response to the critical shortage of affordable housing, NNI strives to build on its existing portfolio of 600 units of housing by adding up to 200 additional units of affordable ownership, rental and supportive housing in Fairfield County over the next several years.
- Property Management: NNI is an asset and property manager for low- and moderate-income rental units. NNI properties provide an affordable housing option for the elderly who have lived and worked in Stamford and for a growing workforce who are otherwise priced out of the housing market. NNI manages 444 units of low- and moderate-income family, supportive, and senior rental housing and has enabled countless families to become homeowners.
- Tenant Advocate Program (TAP): Through TAP, NNI goes beyond housing development to provide opportunities and necessities for its resident individuals and families. TAP links and encourages tenants to engage with existing community resources, to set goals, and work towards achieving self-sufficiency and economic independence.
The organization has a year-round staff of 22, and is governed by a 10-member board of directors. For the fiscal year ending December 31, 2016, total revenues were $8.8 million and total portfolio property value of $78.5 million. Learn more about New Neighborhoods, Inc. at http://www.nnistamford.org/
OPPORTUNITIES AND CHALLENGES
Over the past year, NNI experienced a transition from a long-standing CEO to an interim leader, and the staff and board have stepped up during the transition. The organization has focused on maintaining its high standard of property management and community support. In addition, earlier this year, an Asset Management Plan was developed with the assistance of a recognized expert in the industry (capital needs; life expectancy; repairs and maintenance schedule), and a three-year transition and business plan was also developed.
In order to support this important transition in leadership, NNI’s board engaged the services of TSNE MissionWorks to facilitate an executive transition process that would be thoughtful and inclusive. Participants in the process included the entire NNI staff, board and several community partners/stakeholders. NNI’s strengths, challenges, priorities and more were identified through this process, and this information will inform NNI’s next leader and the goal of increasing the organization’s impact for the communities it serves and for its partners who provide support.
NNI now seeks a new leader who can build upon the organization’s recognized assets to address and meet the continued and growing need for affordable housing in the region. Organizational priorities identified include the following:
- Revitalizing the housing development pipeline
- Delivering strategic communications to increase public awareness; being the key voice for affordable housing in Fairfield County
- Facilitating staff professional development; further strengthening the board of directors
- Ensuring sustainability by diversifying and being open to new directions for funding sources; strengthening and expanding collaborations and alliances
- Expanding on the organization’s consulting services as an SME to other nonprofit organizations
PROFILE OF THE IDEAL CANDIDATE
The successful candidate will have a strong understanding of and passion for promoting and supporting affordable housing and housing development, and have a vision for NNI’s role. The CEO will be a systems thinker and understand the big picture and affordable housing’s role in promoting: social good and change; diversity, equity and inclusion; and economic justice.
The new CEO will have a demonstrated ability to achieve what is often a challenging goal – meeting the organization’s mission, while also operating a sustainable business/revenue model. S/he/they will be a strategic thinker, a problem solver, an entrepreneurial spirit, and a coalition/team builder. S/he/they will be well-organized, results-driven, committed to staff development, an inspiring leader, and a transformative communicator who clearly and often identifies and broadcasts NNI’s impact.
The board of NNI seeks candidates for the CEO role with the following experiences and abilities:
Senior Leadership, Strategic Thinking and Planning
- Senior management experience, including leading, inspiring and managing a diverse staff; managing a significant operating budget; collaborating with the board; promoting board engagement and recruitment; and working with a diverse group of funders and community stakeholders.
- Strong track record of strategic thinking and moving an organization in a strategic direction including: aligning mission, the business model, internal systems and structures, and skills of the staff and board, and creating/enhancing/evaluating/aligning programs to support that strategy.
- Demonstrated ability to be a thought leader in the field of affordable housing and public policy.
- Accomplished public speaker who has served as the primary spokesperson for an organization.
Community Collaborations and Alliances / Public Relations and Strategic Communications
- The skills and ability to listen, convene, facilitate and connect in a way that brings together and expands the reach and scope of NNI through a wide diversity of community organizations and institutions, champions and contributors.
- Promoting visibility and support for the organization through ongoing community networking and interaction with foundation representatives, academic leaders, nonprofit agency representatives, community and business leaders, and affordable housing finance and development communities.
- In association with senior staff and the board, represent the organization in the public policy and advocacy arenas. Broaden reach of organization’s work at the local, regional, and national level. Experience working with the media and an organizational communications plan that is strategic, proactive and inclusive of emerging communications platforms (e.g., social media).
- Work with the board to craft and implement an annual fundraising plan and meet annual fundraising goals. Cultivate and solicit foundation, corporate, and individual donors in collaboration with the staff, board, and other resources.
- Provide leadership to ensure the success of the organization’s special events.
- Experience in facilitating public and private partnerships and collaborations.
Financial Management and Planning
- Strong experience in understanding and managing multiple projects, and developing budgets of numerous properties and programs, both those currently in existence and in development.
- Oversight of all regulatory reporting, contractual obligations and donor/funder restrictions, and ability to maintain appropriate internal policies and procedures ensure such compliance.
- Ability to manage communication with the board to provide regular comprehensive reports on revenue, expenditures and other key financial and non-financial metrics.
Board and Policy Development
- Manage relationships and communications with the board of directors and advisory board.
- Work with the board on strategic planning, policy development, financial management, and fundraising.
- Help to plan and schedule board and committee meetings, develop agendas and background materials, facilitate meetings, and ensure maintenance of minutes and related records.
- Assist with identifying potential new board and advisory board members and assist in new member recruitment and orientation.
Operational Management and Staff Development
- Recruit/hire, supervise, mentor, direct and evaluate senior staff in the performance of their duties.
- Ability to identify and nurture ongoing professional development opportunities for staff.
- Strengthen the organization’s infrastructure, through a culture of learning, growth, accountability and excellence. Committed to diversity in its staff and board and volunteers.
- At least 10 years of progressive, senior-level relevant nonprofit, staff management and affordable housing experience, including at least five years leading, inspiring and managing a diverse staff.
- Understanding of and successful experience in affordable housing development and management, nonprofit accounting, governmental compliance requirements, and grants management.
- Excellent written and verbal communication skills.
- Bachelors’ degree required. Master’s in business, public administration or related field preferred.
Personal Characteristics and Leadership Attributes
- Effective listener; Excellent Communicator; Open-Minded
- Relationship/coalition builder; approachable; fair; passionate
- Strongly committed to equity, diversity and inclusion
- Self-confident, diplomatic; honest; sense of humor
- Well-organized, results-driven and inspiring; sense of humor
- Enthusiastic, focused, driven; visionary; entrepreneurial
This national search is being conducted by TSNE MissionWork’s Executive Transitions Program with Transition Consultants Catherine Bradshaw and Michael Negrón. All submissions are confidential.
Click here to apply
New Neighborhoods is an Equal Opportunity Employer
The Assistant Property Manager is responsible for assisting in the operations of his or her assigned NNI tenant occupied buildings (scattered sites with a total of 210 units). The Assistant Property Manager reports to the Property Manager in helping to assure that NNI properties operate in an efficient and cost-effective manner while ensuring that all regulatory requirements (local, State, and Federal) are adhered to in all facets of property management, tenancy, and operations.
Job Responsibilities include but are not limited to the following:
- Consistently provide residents, vendors, and employees with the highest quality of service and support.
- Assist the Property Manager in handling tenant rent collections and delinquencies, late notices and posting rents.
- Regularly communicate with tenants as a group on an as-needed basis.
- Recommend and implement an outreach program to fill vacancies.
- When directed, attend meetings with appropriate agencies and government entities.
- Assist in conducting periodic apartment inspections.
- Prepare monthly calendars and newsletters for distribution to the tenants.
- Assist in organizing activities for the tenants.
- Help the Property Manager to address and resolve any emergencies that arise.
- Showcase available apartments and process applications for prospective residents.
- Walk the property regularly to inspect for cleanliness and curb appeal as directed by the Property Manager.
- Work with the Property Manager and corporate management in preparing aggressive goals and plans.
- Quickly and fully implement directives from the Property Manager and corporate headquarters.
- Ensure compliance with all housing agencies i.e., HUD, CHFA, RA.
- 3-5 years affordable housing experience required, managing/assistant managing a multifamily property required
- Associates Degree a plus or equivalent experience
- 1+ years of Leasing experience a plus
- Certified Occupancy Specialist or Tax Credit Specialist required
- Training in HUD & Tax credit a plus
- Proficient in personal computer skills and in business-related computer software, including Microsoft Office and email
- Boston Post and QuickBooks a plus
- Experience with general business and accounting concepts and practices
- Team player with excellent leadership, supervisory and analytical skills
- Self-motivated, responsible and accountable for a desire to excel and grow
- Excellent verbal and written communication skills and strong organizational skills
- Highest levels of integrity, honesty, and ethics
- A valid driver’s license and reliable transportation with ability to travel within Fairfield County
Please submit a resume and cover letter including salary history and expectations to firstname.lastname@example.org. Due to the volume of resumes received, we are unable to respond to all applicants. Only those selected for further consideration will be contacted.
New Neighborhoods is an Equal Opportunity Employer
The Maintenance Technician is a full-time position in Stamford. Must have basic electric, plumbing & carpentry skills and at least 5 years maintenance experience. Availability to work some weekends and respond to emergency calls. Must have own vehicle. To be considered for this role, please submit a resume and cover letter to email@example.com. For more details, please visit our website at www.nnistamford.org.
Job Type: Full-time
Required Education: High school or equivalent
Required experience: Maintenance Technician: 5 years
Required license or certification: Driver’s License
The NNI Maintenance Director will travel to all NNI property locations to support the Company’s vision of maintaining the appearance and preservation of all property locations by exhibiting strong leadership and training skills. The Maintenance Director is responsible for managing and overseeing all NNI maintenance personnel at NNI property locations.To be considered for this role, please submit a resume and cover letter to HR@nnistamford.org . For more details, please visit our website at www.nnistamford.org.
Job Responsibilities Include but are not Limited to the Following:
- Exhibit a strong commitment to the needs of all NNI properties and tenants.
- Hire, train and manage NNI maintenance staff.
- Administer safety and other maintenance related training and programs in order to facilitate maintenance staff development and performance.
- Ensure that all maintenance staff have current certifications as required by NNI and/or city/state prior to performing work functions.
- Monitor and assist in the completion of major repairs, insurance, and capital expenditures.
- Identify potential short and long-term maintenance issues at NNI property locations.
- Keep abreast of relevant industry issues, government regulations and restrictions concerning maintenance and safety procedures and incorporate them into everyday planning and decision-making.
- Maintain an awareness and understanding of the goals of the Company and work to enhance its overall image and presence in the affordable housing market.
- Travel to NNI property locations to assist with due diligence projects, the take-over process, unit walks, maintenance inventory and training new employees on maintenance procedures, practices, and policies.
- Physically inspect properties on a regular basis to ensure all repair work is being done properly, safely, and in a timely manner.
- Diagnose building/construction deficiencies and communicate resolutions to NNI management.
- Physically assist with interior/exterior rehabilitation, construction and maintenance projects.
- Assist in periodically completing written property safety audits.
- Responsible for ordering supplies, obtaining bids/contracts and managing budgets.
- Communicate regularly with the Director of Operations and maintenance staff regarding work schedules and budget expense overages.
- Continually maintain a complete understanding and working knowledge of Company policies and procedures and communicate any changes with maintenance staff.
- Provide assistance with on-call situations and emergencies as they may pertain to hazardous weather problems, fires, floods, snow removal, freezes, etc.
- Meet deadlines and prioritize activities as needed.
- Maintain project files and documents in accordance with HUD, LIHTC, DECD and CHFA requirements.
- Complete other tasks, duties and/or special projects as may be assigned by the Director of Operations.
Education, Experience, Skills and Other Requirements
- Bachelor’s degree in Facilities/Construction Management or related field or equivalent combination of related training and experience preferred.
- A minimum of seven or more years of progressive maintenance and safety experience preferred.
- A minimum of seven years of experience with all major types of heating and air conditioning.
- A minimum of seven years of some level of construction background including but not limited to foundations, framing, roofing, plumbing and electrical preferred.
- Strong computer technology skills including MS Office (Word, Excel and Outlook).
- Property management software and compliance depot skills preferred.
- Demonstrated leadership and training skills.
- Ability to travel 50% or more as needed within Fairfield County, CT
- A valid driver’s license and reliable transportation required.
- Excellent time management skills; ability to prioritize and delegate work functions.
- Strong communication and interpersonal skills.
- A positive, team-oriented attitude and ability to work with a diverse group of people.
- HVAC certification required (most industry certifications accepted). HVAC, supply purchasing and bidding experience required.
- E.P.A Certification required (Type II – domestic HVAC systems).
- E.P.A 410A certification required.
- OSHA certification required.
- Extensive knowledge of HUD/REAC.
- Working knowledge of Microbial Growth preferred.
- Knowledge of, or demonstrated ability to gain knowledge of, local, state, and federal building codes and compliance issues and the ability to ensure building code compliance.
- Working knowledge of building maintenance, large and small repairs and preventative maintenance programs.
- Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw called conclusions, initiate appropriate course of action and follow specific instructions
Director of Operations
Full-Time (40 hours per work week)